Cisco Sales Essentials for Cisco Sales Associates

Cisco Sales Essentials for Cisco Sales Associates (CSA) is an overview course designed for account managers who sell to the Small and Medium Business (SMB) market. CSA presents key concepts in SMB Cisco technologies, including Campus LAN, Wireless LAN, Network Management, Security and VPN, and Service and Support. CSA will help Account Managers develop an understanding of how products and services within each technology are used to create Internet solutions that will help their SMB customers increase productivity, improve customer satisfaction, and strengthen competitive advantage.

A proctored exam, Cisco Sales Associate, 646-151, will confirm the account managers mastery of the concepts listed in the outline below.

• Why Cisco
• Campus LAN 
• Wireless LAN 
• Security and Virtual Private Networks 
• Network Management
• Service and Support