Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.
Lessons
- Overview of a Troubleshooting Methodology
- Overview of Troubleshooting Stages
- Troubleshooting Component Areas
Lab: Preparing for Remote Troubleshooting
- Obtaining Information Remotely from Windows Vista
- Using the System Information Tool Remotely
After completing this module, students will be able to:
- Identify the users of the troubleshooting methodology.
- Identify the most important troubleshooting component areas.
- Determine which issues directly affect the troubleshooting process.
Module 2: Troubleshooting Operating Systems
This module explains how to identify and troubleshoot issues that affect the operating system's ability to boot and the services that it is running.
Lessons
- Overview of the Windows Vista Startup Process
- Troubleshooting the Windows Vista Startup Process with Windows RE
- Troubleshooting Operating System Services
Lab: Troubleshooting the Operating System
- Gathering System Information and Developing a Plan of Action
- Implementing the Proposed Plan of Action
- Clean-Booting Windows Vista
After completing this module, students will be able to:
- Identify the available recovery options in Windows Vista.
- Determine the capabilities of each recovery option.
- Troubleshoot operating system services.
Module 3: Troubleshooting Hardware
This module explains how to troubleshoot hardware-related problems and how to use Windows Vista tools to troubleshoot device problems.
Lessons
- Overview of Troubleshooting Hardware
- Dealing with Physical Failures
- Dealing with Device Driver Failures
- Troubleshooting Printing in Windows Vista
- Troubleshooting Microsoft BitLocker Protected Computers
Lab : Troubleshooting Hardware
- Gathering Customer Information and Developing a Plan of Action
- Resolving Printing Problems
- Checking for Signed Device Drivers
After completing this module, students will be able to:
- Identify basic types of hardware-related troubleshooting problems.
- Determine which problems are related to hardware failures.
- Determine which problems are caused by device drivers.
- Identify recovery options for computers that are protected by BitLocker.
Module 4: Troubleshooting Networks
This module explains how to identify the most likely cause of network problems in a number of given network scenarios.
Lessons
- Determining Network Settings
- Troubleshooting Network Connections
Lab : Troubleshooting Networks
- Gathering Customer Information
- Gathering Relevant Computer Information
- Resolving the Problem
After completing this module, students will be able to:
- Obtain information to help in network troubleshooting.
- Explain how you can use the Network Diagnostics Framework to troubleshoot network problems.
- Identify solutions to common network problems.
Module 5: Troubleshooting Security Issues
After completing this module, students will be able to troubleshoot issues that are caused by security-related configurations, such as User Account Control (UAC) and Windows Firewall.
Lessons
- Overview of User Account Control
- Troubleshooting User Account Control
- Implementing Windows Firewall
- Implementing Windows Defender
Lab : Troubleshooting Security Related Issues
- Gathering Customer and System Information and Developing a Plan of Action
- Implementing a Plan of Action
- Additional Security Checks
After completing this module, students will be able to:
- Explain the User Account Control architecture.
- Apply best practices for working with User Account Control.
- Troubleshoot User Account Control-related problems.
- Troubleshoot issues related to Windows Firewall.
- Configure Windows Firewall by using Group Policy.
- Troubleshoot issues related to Windows Defender.
- Configure Windows Defender.
Module 6: Troubleshooting Applications
After completing this module, students will be able to troubleshoot problems that are caused by some applications which are not compatible with Windows Vista.
Lessons
- Windows Application Troubleshooting
- Web Application Troubleshooting
Lab : Troubleshooting Applications
- Analyzing Collected Information and Identifying Probable Causes of a Web Application Problem
- Implementing a Plan of Action
After completing this module, students will be able to:
- Troubleshoot Windows application problems.
- Troubleshooting Web application problems.
Module 7: Maintaining and Optimizing Windows Vista
After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.
Lessons
- Maintaining Windows Vista
- Optimizing Windows Vista Performance
- Monitoring Windows Vista
Lab : Maintaining and Optimizing Windows Vista
- Analyzing Collected Information and Identifying Probable Causes of a Computer Performance Problem
- Implementing a Plan of Actio
- View and Interpret Reports in Performance Monitor
After completing this module, students will be able to:
- Identify Windows Vista maintenance tasks.
- Identify Windows Vista optimization tools.
- Explain the Windows Vista monitoring process.
