Monitoring and Troubleshooting Microsoft Exchange Server 2007

Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting

• Overview
• Introduction to Microsoft Operations Manager
• Introduction to Troubleshooting Exchange Server 2007
• Demonstration: Using MOM to Monitor Exchange Servers

Lab: Introduction to Exchange Server Monitoring and Troubleshooting

• Developing a Monitoring and Troubleshooting Process

Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity

• Overview
• Tools for Monitoring Client Performance and Connectivity
• Process for Troubleshooting MAPI Clients
• Process for Troubleshooting Client Access Server Clients

Lab: Monitoring and Troubleshooting Client Performance and Connectivity

• Monitoring Client Connectivity
• Troubleshooting AutoDiscover Issues
• Troubleshooting a Client Access Server Issue

Unit 3: Troubleshooting Access to Resources and Messages

• Overview
• How Public Folder Access Works
• How Calendaring Works
• Process for Troubleshooting Client Access Server Issues

Lab: Troubleshooting Access to Messaging Contents

• Troubleshooting a Public Folder Access Issue
• Troubleshooting a Calendaring Issue
• Troubleshooting an Outlook Web Access Issue

Unit 4: Monitoring and Troubleshooting Mail Flow

• Overview
• Discussion: Tools for Monitoring Mail Flow
• Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
• Process for Troubleshooting Internal Mail Flow
• Process for Troubleshooting External Mail Flow

Lab: Monitoring and Troubleshooting Mail Flow

• Configuring MOM to Monitor Message Flow
• Troubleshooting Internet E-Mail Delivery
• Troubleshooting Spam Filtering
• Troubleshooting Outbound Internet E-mail Delivery

Unit 5: Monitoring and Troubleshooting Mailbox Servers

• Overview
• Tools for Monitoring and Troubleshooting Mailbox Server
• Process for Troubleshooting Mailbox Servers
• Demonstration: Troubleshooting Mailbox Server Performance Issues

Lab: Monitoring and Troubleshooting Mailbox Servers

• Configuring the monitoring of Mailbox servers
• Troubleshooting a Mailbox Logon Issue
• Troubleshooting a Hard Disk Failure
• Troubleshooting a Mailbox Database Mounting Issue

Unit 6: Monitoring and Troubleshooting External and Additional Services

• Overview
• Discussion: External and Additional Services Required by Exchange Server 2007
• External Services Required for Unified Messaging in Exchange Server 2007
• Monitoring External Services with MOM 2005

Lab: Monitoring and Troubleshooting External and Additional Services

• Configuring the Monitoring of External Services
• Troubleshooting an External Services Dependency for Exchange Server 2007
• Discussion: Impact of External and Additional Services on Exchange Environments

Unit 7: Identifying Trends in a Messaging System

• Overview
• Tools for Identifying Trends in a Messaging System
• Exchange Server 2007 Management Pack MOM Reports
• Discussion: Information Required to Identify and Resolve Trends

Lab: Identifying Trends in a Messaging System

• Evaluating Messaging Reports
• Recommending Configuration Changes
   
  
   
  
   
  
   
  
   
  
   
  
   
  

Per partecipare al corso, gli studenti devono possedere i seguenti requisiti:

• Conoscenza di network technologies incluso DNS e tecnologia firewall.
• Esperienza in amministrazione Exchange Server 2007.
• Conoscenza operativa del sistema Windows Server.
• Esperienza con Active Directory directory service in Windows Server 2003.
• Esperienza in managing backup e restore in Windows Servers.
• Esperienza nell'utilizzo di Windows management e monitoring tools così come Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.
• Esperienza nell'utilizzo di Windows networking e troubleshooting tools così come Network Monitor, Telnet, and NSLookup.

 Il Manuale MOC è in lingua inglese; anche le esercitazioni tratte dal manuale sono in lingua inglese. Quindi per trarre il massimo vantaggio dal programma di studi, è necessario avere una discreta conoscenza della lingua inglese scritta ed essere in possesso di tutti i requisiti sopra specificati